Business & Life Wellness Coaching Services Terms & Conditions
Wrasse Industries Pty Ltd | ABN: 11642208704
Version 2.2 | Effective Date: 24/3/26
These Terms and Conditions ('Agreement') govern the provision of business coaching, mentoring, life coaching, and wellness coaching services by Wrasse Industries Pty Ltd (ABN: 11642208704) ('we', 'us', 'our', or 'Coach') to the client ('you', 'Client', ‘Coachee’). By engaging our services, you agree to be bound by this Agreement.
This Agreement is governed by the laws of Queensland, Australia, and incorporates the Australian Consumer Law (ACL) and the Privacy Act 1988.
IMPORTANT — SCOPE OF SERVICE NOTICE
Our coaching services are not financial advice, legal advice, accounting, psychotherapy, counselling, psychology, psychiatry, or medical treatment. We are not licensed mental health professionals. Coaching does not diagnose, treat, or cure any mental health or medical condition. Where your needs extend into any of these areas, we will refer you to an appropriately qualified professional.
If you are experiencing a mental health crisis, suicidal thoughts, a medical emergency, or require psychological treatment, please contact a qualified health professional or emergency services immediately. Mental Health Crisis Lines: Lifeline 13 11 14 | Beyond Blue 1300 22 4636 | Emergency: 000
1. SERVICES & SCOPE OF WORK
1.1 We provide business coaching, mentoring, life coaching, and wellness coaching services as outlined in your Coaching Agreement. Services may include one-on-one coaching sessions, group coaching and mentoring programs, business strategy workshops, online courses, mindset and goal-setting workshops, wellness support, accountability coaching, leadership development, and associated written resources and materials.
1.2 The specific format, frequency, duration, and delivery method of formal coaching sessions (including video call, telephone, in-person, or online via an agreed platform) shall be as outlined in your Coaching Agreement. In the event of technical failure or platform unavailability, the parties agree to reschedule at the earliest mutually convenient time, and such failure shall not constitute a breach of this Agreement.
1.3 From time to time, we may offer group coaching catchups ("Business Group Catchups") which operate outside of a formal Coaching Agreement. Participation in any Group Catchup constitutes acceptance of these Terms and Conditions. We reserve the right to determine the format, frequency, platform, and duration of Group Catchups at its sole discretion. Participants acknowledge that Group Catchups are informal in nature and do not carry the same obligations or guarantees as formal coaching sessions.
1.4 Our coaching approach depends on the nature of the engagement. Life and wellness coaching is a collaborative, client-led process — we ask powerful questions, provide frameworks, and support you in finding your own answers. Business coaching and mentoring has a similar ethos, but may be more directive and advisory in nature. In all cases, we adapt our approach to best serve your needs and goals.
1.5 Any services outside the agreed scope require a separate written agreement and may attract additional fees.
1.6 We may engage qualified associates or subcontractors to support delivery of services without diminishing our obligations to you.
2. NOT A SUBSTITUTE FOR PROFESSIONAL CARE
2.1 Coaching is not a replacement for professional medical, psychological, psychiatric, nutritional, financial, legal, or accounting services. You must seek appropriate professional support for any such needs.
2.2 If at any point during our coaching engagement we form the view that your needs are better served by a licensed professional (e.g. a psychologist, GP, counsellor, financial adviser, or lawyer), we will communicate this to you and may decline to continue coaching until appropriate support has been obtained.
2.3 We reserve the right to refer you to emergency services or relevant authorities without your consent if we have a reasonable belief that there is a serious risk to your safety or the safety of others.
2.4 You acknowledge that any health, wellness, lifestyle, or business changes you undertake as a result of coaching are your own choice and responsibility. Consult your GP or relevant professional before making significant changes to diet, exercise, medical routines, or business operations.
3. NO GUARANTEE OF RESULTS
3.1 Outcomes from coaching — including but not limited to business results (revenue growth, profit improvement, team performance), personal goals, improvements in wellbeing, relationship quality, lifestyle changes, or mindset shifts — cannot be guaranteed.
3.2 Results depend substantially on your own commitment, openness, effort, individual circumstances, and consistent implementation. Coaching is a process, not a quick fix.
3.3 Any case studies, client testimonials, or examples of outcomes shared in our marketing represent individual results in specific circumstances. They are not a promise or guarantee of similar results for you or your business.
3.4 We provide our best professional guidance based on the information available to us. Final decisions and their consequences remain your sole responsibility.
4. PAYMENT & COACHING TERMS
4.1 Fees are as outlined in your Coaching Agreement or invoice. Unless otherwise specified, payment is due within 14 days of invoice date.
4.2 The payment plan is described in the Coaching Agreement. Failure to meet scheduled payments may result in suspension of coaching services and access to program materials until payments are brought current.
4.3 All fees are in Australian Dollars (AUD) and ex-GST unless otherwise stated.
4.4 Where a program includes access to an online platform, course library, or community, continued access is conditional on all payments being current.
4.5 Coaching inclusions must be used within the frequency & schedule described in the Coaching Agreement. Unused inclusions are counted as delivered and are forfeited.
5. REFUND POLICY
5.1 Deposits are non-refundable, except where we have materially failed to commence the agreed services.
5.2 Sessions not attended with less than 24 hours notice are counted as delivered and are forfeited, unless we agree otherwise.
5.3 Unused sessions within a program hold no monetary value and will not be refunded.
6. SESSION SCHEDULING & ATTENDANCE
6.1 Sessions are scheduled by mutual agreement. You must provide at least 24 hours notice to reschedule a session.
6.2 If you are late for your session, you forfeit the portion that you missed. If we are late for a session, we will make up the missing time to you in the corresponding session or as soon as practical within the program period.
6.3 Sessions missed without 24 hours notice are forfeited.
6.4 We will endeavour to be punctual and prepared for all sessions. If we need to reschedule, we will provide as much notice as possible and offer an alternative time within the same week where practicable.
6.5 Sessions must be used within the agreed program period and schedule. Unused sessions at the end of a program period lapse unless an extension is agreed in writing.
6.6 If you arrive to a session in a state of acute distress, we may choose to postpone the session and, if appropriate, provide crisis resource information.
7. CLIENT RESPONSIBILITIES & WELLBEING
7.1 You agree to actively and honestly participate in sessions, talk openly about your goals and circumstances, complete agreed actions between sessions, and engage with program materials. Coaching outcomes are directly influenced by your level of engagement.
7.2 You are responsible for all decisions made during or as a result of the coaching engagement, including business decisions, lifestyle changes, and personal decisions. We do not take responsibility for outcomes arising from decisions you choose to implement.
7.3 You are responsible for your own emotional, mental, and physical wellbeing throughout the coaching engagement. You must seek appropriate professional support if you are experiencing mental health challenges, medical issues, or personal crises beyond the scope of coaching.
7.4 You agree to notify us if you are currently receiving treatment from a mental health or medical professional. We welcome collaboration with your treatment team where appropriate.
7.5 You acknowledge that coaching may surface uncomfortable emotions, insights, or challenges. This is a natural part of the growth and development process. We provide a supportive space, but we are not trained to manage clinical mental health presentations.
7.6 You agree to engage respectfully and professionally with your coach/mentor and any other participants in group programs.
7.7 You must notify us promptly if your circumstances change significantly in a way that may affect the coaching engagement.
7.8 You agree to arrive on time for scheduled coaching sessions. Punctuality supports the best use of your session time and respects the commitments of both parties.
7.9 As our client, you have the following rights: (a) The right to privacy and confidentiality in accordance with this Agreement; (b) The right to informed consent before commencing or continuing coaching; (c) The right to a professional coaching service delivered to the standards set out in clause 13; (d) The right to provide feedback at any time regarding the coaching relationship or our conduct; (e) The right to terminate the coaching relationship at any point in accordance with clause 11.
7.10 You must be 18 years of age or older to engage in our coaching programs without parental or guardian consent. Clients under 18 require written parental or guardian consent prior to commencement.
8. INTELLECTUAL PROPERTY
8.1 All coaching frameworks, methodologies, program content, worksheets, templates, workbooks, guided exercises, meditations, slides, and materials ('Coaching Materials') are and remain the exclusive intellectual property of Wrasse Industries Pty Ltd.
8.2 You are granted a personal, non-transferable, non-exclusive licence to use Coaching Materials for your own business and personal development purposes only. You must not reproduce, distribute, sell, sub-licence, or use Coaching Materials for any commercial purpose without our prior written consent.
8.3 Recording of coaching sessions by either party requires the prior express consent of the other party.
8.4 We retain ownership of all pre-existing tools, templates, frameworks, and proprietary processes used in delivery.
8.5 We reserve the right to use anonymised or de-identified outcomes, feedback, and testimonials from our work together for marketing and promotional purposes, unless you object in writing.
9. CONFIDENTIALITY
9.1 We treat all information shared during coaching sessions as strictly confidential. We will not disclose your business information, strategies, financial details, personal circumstances, or personal matters to any third party without your written consent, except:
• Where required by law or a court order
• Where there is a genuine and reasonable concern for your safety or the safety of another person, in which case we may disclose information to relevant authorities or emergency services without prior notice
9.2 In group coaching or mentoring programs, all participants are expected to maintain confidentiality about what others share. We cannot control the conduct of other participants and recommend you exercise appropriate discretion in group settings.
9.3 Because we cannot control the conduct of other participants, we accept no liability for any disclosure or misuse of information shared by others in a group setting. We strongly encourage you to exercise caution and only share what you would be comfortable becoming publicly available.
9.4 You agree to keep our methodologies, strategies, program content, and business information confidential.
9.5 This obligation continues for two (2) years after termination of this Agreement.
10. LIMITATION OF LIABILITY
10.1 To the maximum extent permitted by law, our total liability under or in connection with this Agreement is limited to the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
10.2 We exclude all liability for:
• Indirect, consequential, incidental, or punitive loss or damage
• Loss of business, profits, revenue, contracts, or anticipated savings
• Emotional distress arising from coaching content or personal insights
• Business or personal decisions made by you as a result of coaching guidance
• Outcomes resulting from incomplete or inaccurate information you provide
• Loss arising from your failure to obtain appropriate professional advice or care
10.3 We are not liable for any harm arising from or related to mental health conditions, medical conditions, or crises that emerge during or after coaching.
10.4 Coaching is not a substitute for professional financial, legal, accounting, medical, or psychological advice. We are not liable for any loss arising from your failure to obtain appropriate professional advice.
10.5 Nothing in this clause excludes liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under Australian law.
11. TERMINATION
11.1 Either party may terminate the Coaching Agreement with written notice.
11.2 We may terminate if you fail to pay outstanding amounts; act abusively or threateningly toward our team or other participants; engage in conduct that is unethical, unlawful, or harmful; if your needs clearly require professional care beyond the scope of coaching; or otherwise at our discretion.
11.3 Where we terminate because your needs exceed the scope of coaching, we will endeavour to provide appropriate referrals to relevant professionals where applicable.
11.4 Upon termination, all outstanding fees become immediately payable. Where you terminate in accordance with clause 11.1, any sessions paid for but not yet delivered will be refunded in full within 14 days.
11.5 Where we terminate the Coaching Agreement (clause 11.2), any sessions paid for but not yet delivered will be refunded in full within [14] days.
11.6 Clauses relating to payment, intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.
12. PRIVACY & DATA PROTECTION
12.1 We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our Privacy Policy is available at [your website URL].
12.2 Given the sensitive nature of coaching, we treat your personal information with the highest level of care and discretion. Session notes are stored securely, accessed only by relevant team members, and are not shared without your consent, unless we are legally directed to do so.
12.3 We retain personal information and session records for a minimum of five (5) years from the date of last service, or longer where required by law. Records are stored in encrypted cloud storage and de-identified where practicable. After the retention period, records are securely destroyed.
13. PROFESSIONAL STANDARDS & ETHICS
13.1 We are committed to delivering all coaching and mentoring services to the highest professional, ethical, and client-centred standards.
13.2 We maintain professional boundaries at all times. Coaching is a professional service relationship. We will at all times act in your best interests and will not engage in dual relationships that could impair objectivity or cause harm. We will not accept any payment, commission, or financial benefit for referring you to any third-party professional or service.
13.3 We recognise that business coaching or mentoring relationships may naturally give rise to business opportunities. Where this occurs, we will disclose the nature of any potential interest to you in writing and obtain your informed consent before proceeding. Our commitment to acting in your best interests remains paramount and will not be subordinated to any commercial consideration.
13.4 We commit to ongoing professional development to ensure the quality and currency of our coaching practice.
13.5 We will actively monitor the coaching relationship to ensure you are receiving value. Where we form the view that coaching is no longer necessary, or that you would be better served by a different coach or resource, we will communicate this to you promptly and support an appropriate transition.
13.6 We will establish a Coaching Agreement with you within the first coaching session, outlining goals, expectations, and the intended approach.
13.7 Following the completion of your coaching program, we may contact you in due course to check on your progress. Any such follow-up will respect your right to privacy and confidentiality.
13.8 If you ever feel that our conduct has fallen below professional standards, you are encouraged to raise this with us directly. You may also provide feedback through any relevant coaching professional body.
14. AUSTRALIAN CONSUMER LAW
14.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if our services fail to meet these guarantees.
14.2 To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to re-supplying the services or paying the cost of re-supply.
14.3 Where any clause of this Agreement is inconsistent with the Australian Consumer Law, the ACL prevails.
15. DISPUTE RESOLUTION
15.1 Both parties agree to seek resolution of any dispute through good-faith negotiation in the first instance.
15.2 If unresolved within [20] business days of written notice, the parties will proceed to mediation through a recognised Australian mediation service before commencing any legal proceedings.
15.3 This Agreement is governed by the laws of Queensland, Australia. Both parties submit to the exclusive jurisdiction of the courts of Queensland.
16. GENERAL PROVISIONS
16.1 Amendments: We may update these Terms at any time. Continued engagement constitutes acceptance.
16.2 Entire Agreement: This Agreement and your program agreement constitute the entire agreement between parties, superseding all prior representations.
16.3 Severability: If any provision is unenforceable, remaining provisions remain in full force.
16.4 Waiver: Failure to enforce a provision is not a waiver of that provision.
16.5 Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond reasonable control.
16.6 Relationship of Parties: This Agreement does not create employment, partnership, or agency between parties.
16.7 Age Requirement: By signing this Agreement you confirm you are 18 years of age or older, or that parental/guardian consent has been obtained in accordance with clause 7.10.